Mark Mann on why processes exist and why they must continually evolve.

There is no doubt in the knowledge exchange business that there is a hell of a lot of process. Whilst undertaking it I made no secret of my loathing for it; being imprisoned by paperwork of any form is just not me. However, my loathing for paperwork should not be confused with disdain. There are very, very good reasons why processes are there. Here is a non-exhaustive list of the usual biggies:

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