Sector challenged amid fintech disruption

Companies across the financial services – banks, insurance, payment and wealth managers – are still transforming into more digitised, customer-focused and flexible businesses, while facing challenges from the rapidly evolving fintech ecosystem.

After the global financial meltdown in 2008, the financial industry lived in a low-interest rate environment – or so it thought. After the covid-19 pandemic shock this year, interest rates are at a new all-time low and quantitative easing has been used abundantly by government around the world…

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