Andrew Gaule talks to Neil Pennington, director of UK innovation at RWE Npower.

Give us a brief description of yourself and RWE Npower.

RWE is a large, German company, which has about 23 million customers across northern Europe. It owns companies in the UK, the Netherlands, across Germany and then towards the east, in the Czech Republic, Poland and Hungary. Npower is the UK subsidiary of about 3.5 million customers, focused in the energy retail sector.

In terms of my role, RWE has identified the need to respond to the significant change happening…