Five Elms Capital supplied the cash for customer service software provider PlayVox, which was backed by EPM's corporate venturing arm in 2015.
PlayVox, a Colombia-based provider of call centre management software that counts utilities operator EPM as an investor, secured $25m of funding from growth equity firm Five Elms Capital yesterday.
Founded in 2012, PlayVox offers software to help coach and manage call centre personnel in addition to measuring and rewarding their performance. Clients can set quantifiable targets for their team and enter support tickets through the platform to log the status of customer inquiries.
The funding will support the company’s international…
