The customer support technology provider lifted its overall funding to $88m in a Next47 Ventures-backed round that will support research and development.
US-based call centre technology developer Observe.AI received $54m in series B funding from investors including Next47 Ventures, the venture capital firm funded by industrial technology manufacturer Siemens, on Tuesday.
Menlo Ventures led the round, which also featured fellow venture capital firm NGP Capital. Steve Sloane, a partner at Menlo Ventures, will take a seat on Observe’s board of directors in conjunction with the round.
Observe provides artificial intelligence-equipped software that enables businesses to transcribe every phone call to their contact…
