Salesforce Ventures led a round valuing the customer engagement software company at $21bn while Zoom continued to grow its corporate venturing bonafides.
UK-based customer engagement software provider Genesys secured $580m on Monday from investors including Zoom, forming part of a significantly expanded portfolio for the video conferencing platform developer in 2021.
Salesforce led the round through corporate venturing subsidiary Salesforce Ventures at a $21bn valuation and was also joined by fellow enterprise software producer ServiceNow (through ServiceNow Ventures), BlackRock, D1 Capital Partners and an unnamed US-based mutual fund manager.
Genesys has developed a software platform which enables businesses to orchestrate their customer…
Fernando Moncada Rivera
Fernando Moncada Rivera is a reporter at Global Corporate Venturing and also host of the CVC Unplugged podcast.
