Online discount provider Groupon has picked up customer chatbot developer Presence AI for an undisclosed sum, opening the exit for Amazon's Alexa Fund.
Presence AI, a US-based customer service chatbot developer backed by e-commerce and home technology group Amazon’s Alexa Fund, has been acquired by online discount portal Groupon for an undisclosed sum.
Founded in 2015, Presence AI provides enterprises with artificial intelligence-driven chatbots that automatically answer customer queries, schedule bookings and prompt repeat orders through text messages, while learning the specifics of a client’s business over time.
The company focuses on the health, beauty and wellness sectors, all of which are key…
