Emotional intelligence technology developer Cogito secured a re-up from Salesforce Ventures just one year after it closed a $5.5m series A backed by the unit.
US-based behavioural analytics technology developer Cogito has secured $15m in a series B round featuring Salesforce Ventures, enterprise software provider Salesforce.com’s corporate venturing unit.
Venture capital firm OpenView led the round, investing alongside fellow VC firm Romulus Capital.
Founded in 2007, Cogito develops software that analyses real-time phone conversations and provides customer service representatives with live, in-call guidance to improve customer satisfaction.
The company says its technology, used in sectors like healthcare and financial services, has been proven to boost…
