Re:infer, a UK-based automation technology spinout from University College London (UCL), closed a $3.5m round on Monday led by commercialisation firm Touchstone Innovations.
The round also included Seedcamp, Crane Venture Partners and angel investor Jason Kingdon.
Founded in 2015, Re:infer is developing a deep learning-based platform for evaluating human communications data such as customer feedback. The software will enable clients to automatically pinpoint areas for improvement internally from masses of conversational data.
The technology is based on research by three UCL researchers, who co-founded the spinout – Marius Cobzarenco, David Barber and Edward Challis. The team will use the funding to drive product development and build sales and marketing capacity.
The spinout received an undisclosed sum of funding from Seedcamp after joining the firm’s Berlin incubator program in 2015, however further details could not be ascertained.
Challis, co-founder and chief executive of Re:infer, said: “Re:infer gives our clients’ infrastructure a new perceptual capability to listen and understand all of their communications in real time and at scale.
“Clients can detect and service customer needs they would otherwise miss – accounting for huge increases in customer satisfaction.”
