Salesforce Ventures led a round valuing the customer engagement software company at $21bn while Zoom continued to grow its corporate venturing bonafides.

UK-based customer engagement software provider Genesys secured $580m on Monday from investors including Zoom, forming part of a significantly expanded portfolio for the video conferencing platform developer in 2021.

Salesforce led the round through corporate venturing subsidiary Salesforce Ventures at a $21bn valuation and was also joined by fellow enterprise software producer ServiceNow (through ServiceNow Ventures), BlackRock, D1 Capital Partners and an unnamed US-based mutual fund manager.

Genesys has developed a software platform which enables businesses to orchestrate their customer…

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Fernando Moncada Rivera

Fernando Moncada Rivera is a reporter at Global Corporate Venturing and also host of the CVC Unplugged podcast.
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