The customer service chatbot provider closed a $17.6m round led by Huaxi Holdings subsidiary V-Capital.

V-Capital, the corporate venturing arm of cigarette packaging supplier Huaxi Holdings, has led a RMB125m ($17.6m) series C round for China-based customer service software provider Xiaoneng Technology, 36Kr reported on Friday.

Founded in 2007, Xiaoneng produces artificial intelligence-equipped chatbots for use in customer service, both online and through telephone communication. Its technology also covers AI-based business organisation.

The systems are used in retail and e-commerce as well as industries like travel, medical care and online education. Xiaoneng’s earlier investors include…

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Robert Lavine

Robert Lavine is special features editor for Global Venturing.