Microsoft Ventures took part in a round that increased the customer services platform's overall funding to $32m altogether.

Directly, a US-based developer of customer satisfaction evaluation software, attracted $20m yesterday in a series B round featuring Microsoft Ventures, the corporate venturing arm of software producer Microsoft.

The round, which increased the company’s total funding to approximately $32m since it was founded in 2011, included venture capital firms Costanoa Ventures and True Ventures.

Directly produces artificial intelligence (AI)-based software that automatically crowdsources answers to customer service queries from a product’s power users, helping to improve customer experience and reduce…